Standard Travel Management Services
FLEXIBLE PAYMENT FACILITIES
Credit facilities can be granted to your company according to the provisions of the prescribed business application form which must be signed, accepted and lodged with XL Turners Travel.
Where we are required to make advance payments to suppliers, as in the case of international land arrangements, we will need to transfer the money by means of a foreign currency transaction and will request the payments from you before we effect the transfer. This policy will also apply to prepayments and deposits, which are required to secure arrangements.
PROFILE MANAGER FOR TRAVELLERS
Accurate traveller profiles are an essential part of any travel management system. With it, we can provide each traveller with services appropriate to their individual requirements and preferences, while adhering to your corporate Travel Policy.
The traveller logs in to our system and creates their own traveller profile in a safe and secure environment. The software synchronises this information with all the necessary systems and online booking tools, ensuring the traveller’s choices comply with the company’s travel policy.
The system is compliant in terms of the protection of personal information legislation (POPI) and the Payment Card Industry requirements (PCI DSS).
LODGED TRAVEL CREDIT CARDS
We strongly recommend the use of lodged travel credit cards in order to take full advantage of the excellent complimentary life and medical cover offered. We accept all major credit cards and would welcome the opportunity to further discuss the benefits of this with you.
- A single consolidated statement of monthly transactions
- Extended credit facilities
- Complimentary travel insurance
- Loyalty Programme credits on Corporate and Personal credit cards
KEEPING IN TOUCH
In addition to our interactive website, and social media networking, we keep in touch with our clients through our monthly newsletter which has a host of valuable travel-related information and exciting special leisure packages.
We also issue travel alerts from the industry and our global partners relating to local and international situations which may impact your business travel arrangements and appointments.
KEY ACCOUNT MANAGEMENT
Our team is committed to delivering the highest quality of service to your exact requirements. Representatives from our management and key account management division will be in regular contact to ensure you are kept informed of the latest travel developments and to get your feedback, which is essential for us to tailor our service and respond to your needs.
Our continued personal service and quarterly reviews ensure standards and service levels are maintained. Management is fully briefed on the status of the account providing for a seamless partnership.
Added Value Travel Services
PASSPORTS & VISAS
Our consultants offer expert advice on the procedures for obtaining South African passports.
We also welcome the opportunity to manage all your visa requirements. Once the necessary forms have been completed, we will arrange delivery to and collection from the respective consulates and embassies.
In the case of the traveller having to apply online or with the Consulate directly we will assist with the process, wherever possible.
EMERGENCY TRAVEL / SHORT NOTICE BOOKINGS
We are aware that you sometimes must make decisions to travel at short notice based on your business schedules and appointments. We provide a 24-hour emergency travel service with a dedicated consultant on duty to assist you.
In corporate travel, short-notice bookings are a fact of life and our excellent relationship with airlines and car hire companies allow us to provide the best possible solutions in the least amount of time.
Travel insurance is essential for every traveller and details of the most suitable insurance regarding baggage, medical and/or personal accident cover is available from our consultants.
Insurance policies can be issued on request.
While most credit cards offer limited insurance cover, we suggest that all travellers have additional personalised insurance policy with comprehensive cover.
TICKET & DOCUMENT DELIVERIES
All air tickets are issued electronically but where hard-copies of travel related documents are required, XL Turners Travel has express delivery vehicles which service Durban, Johannesburg and Pretoria.
Enjoy peace of mind knowing that there is an XL Turners Travel expert backing you up 24/7.
To minimise inconvenience and save time spent out of the office, arrangements can be made to deliver foreign exchange directly to your corporate offices on an appointment basis.
Foreign currency allowance and passport endorsements will be effected simultaneously.
GLOBAL RISK MANAGEMENT
XL Turners Travel is committed to providing safe and secure travel. We take great care to ensure our business travellers are informed, updated during their trip, and are assisted in any situation which may require our intervention.
This may be as simple as a telephone call or a message with reassuring advice right up to evacuation procedures in the event of war.
XL Turners Travel has systems in place that can locate and track a company’s travellers anywhere in the world.
We are happy to assist in setting up a travel policy that includes risk management and complies with duty of care.
We prepare a detailed itinerary for your trip so that you have an easy to read reference guide which will eliminate confusion and ensure a hassle-free journey.
The itineraries include dates and travel times, airport terminals and check-in requirements, flight numbers, aircraft types and duration of the journey, as well as hotel names, addresses, telephone numbers.
Itineraries can be styled to your own specific requirements and can incorporate your appointments and other business-related information.
XLGO TRAVEL APP
XLGO is a Travel App that places your detailed itinerary, accommodation and car hire information at your fingertips, anywhere at any time. It works on all mobile devices and the user interface is designed for ease of navigation.
The App provides real-time updates to the traveller’s itinerary and reduces reliance on emails and other forms of communication.