What corporate business travellers need to know.

There is More to Travel Management than Costs and Fees

When choosing a Travel Management Company, you need to look beyond airfare and service fees. While the bottom line is important, there is a lot more to managing a corporate travel programme than shaving a few Rands here and there.

Let’s dive a little deeper and see what goes into managing a company’s travel programme and see how XL Turners Travel measures up.

Experience and industry knowledge

XL Turners Travel is a long-established travel management company with offices in Johannesburg, Durban and Cape Town, employing specialist travel consultants. Our clients range from multinational companies and government departments, to medium to large businesses with specific travel needs, and NGOs.  

Technology

We use the latest travel technologies which integrate seamlessly with our clients’ systems. Clients can choose from several online booking tools, benefit from standard and custom reports generated by our management information system, and when travellers are out of the office, they stay connected through our proprietary XLGO mobile app.

Reporting

We provide an itemised and fully transparent travel invoice each month.

Our management information system can analyse spend by department, cost centre, traveller, supplier, and policy compliance. This is a significant advantage for procurement and finance teams in terms of accountability and planning.

Traveller experience

Our blended approach of personal service and technology ensures that travellers get the best of both worlds. They can choose to be fully autonomous, while knowing that there is backup from a team of experienced consultants when needed.

We are contactable 24/7/365, and every time you call, you will be speaking to an XL Turners Travel employee; we do not use call centres.

Service levels

We are the first travel agency in South Africa to be ISO accredited.

Our ISO 9001:2015 accreditation confirms our management systems and operational processes meet the highest international standards.

Account management

We believe in long-term client relationships. Our approach emphasises dedicated account management supported by experienced travel consultants, rather than a high-volume transactional service. When you partner with us, your Business Development Manager will conduct regular reviews of your travel programme, monitor policy compliance, and negotiate with suppliers on your behalf.

Duty of care

In these uncertain times, traveller safety is more important than ever. Our technology provides traveller tracking, risk alerts, itinerary visibility, and the all-important 24-hour personal support.

Financial management

Our automated accounting system provides consolidated billing and can generate custom reports, allowing for transparent financial management and real insights when it comes to budgeting and planning.

Travel networks

While we are a South African-owned business, we have international affiliations combining local decision-making with access to global travel networks. We are part of the One Global Travel community, which benefits our customers by providing insights and services worldwide.

Cost savings

We are a founding member of the XL Travel Group, which has a membership of over 150 travel agencies representing substantial spending in the industry, giving us some sway when negotiating with suppliers on your behalf.

Finally, as an independently owned South African business, we pride ourselves on our responsiveness and flexibility when it comes to providing the service our clients expect. Give us a call and let’s start a conversation.