South Africa’s consumer watchdog has referred low-cost carrier FlySafair (FA, Johannesburg O.R. Tambo) to the National Consumer Tribunal, alleging the airline systematically overbooked flights and violated multiple provisions of the Consumer Protection Act (CPA). The airline maintains the practice is lawful and widely accepted in the aviation industry.
If found guilty, FlySafair may face an administrative penalty of 10% of its annual turnover, the National Consumer Commission (NCC) said in a statement. It also wants the tribunal to prohibit overbookings.
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Source: https://www.ch-aviation.com/news/167563-south-africas-flysafair-faces-overbooking-fines
