Six things you must know before booking travel online

Booking travel online is certainly convenient, but it comes with some potential pitfalls that you should be aware of. Here are a few:

1. Same price, less service

There is a perception that online bookings are cheaper because they do not include the travel agent’s service fees. This is not always the case; travel agents can often match online prices while providing valuable personal service.

2. You can’t always get what you want.

Online travel booking platforms often offer pre-packaged deals and options, which may limit your ability to fully customise your travel plans. Also, if you have specific requirements, it can be difficult to find options that meet your needs.

3. Lack of personal assistance and expertise.

When booking travel online, you won’t benefit from a professional travel consultant’s experience and expertise. If you have a problem, you will have to rely on online support which can sometimes be time-consuming and frustrating.

4. Hidden fees and charges

Additional costs for services like baggage fees, seat selection, or booking changes are not always made clear, and you could find your trip costing more than you expected.

5. Technical difficulties and glitches

Online travel booking platforms can experience technical issues and payment processing errors or reservation mix-ups do occur. And as Sod’s Law would have it, this will happen when you’re in a hurry to secure a booking.

6. Restricted refund and cancellation policies

Many online travel booking portals have strict refund and cancellation policies. When you need to make changes to your plans or cancel a trip, you may face penalties or receive only a partial refund.